COLLECTIONS REP WESTON, FL Hybrid, M. T. W. In office, Th. F. From home 9am-5: 30pm
Project Description:
The Finance Operational Admin II(Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system.
The AR System will manage customer's accounts according to defined Strategies.
The A/R Processor will use experience to identify customer's needs and provide solutions.
Responsible for the follow-up and timely completion of the next action item according to the Strategy under which the account is managed.
Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications.
Responsible for proper documentation in the AR system.
Must be able to analyze customer payment trends and make suggestions to mitigate account balances.
Must have the ability to quickly review account history, payment and credit information to articulate a resolution.
Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
Provides communication to customers via telephone, computer, and written correspondence regarding account's status, and obtain payments or develops resolution plans up to and including payment.
Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
Process customer payments and provide customer documentation as needed.
Perform functions within established guidelines and release orders.
Performs related duties as assigned.
Required Skills:
Minimum associate degree Preferred.
Minimum of Five (5) years of business-to-business collections experience.
Business English usage, spelling, grammar, and punctuation.
Business and personal computer hardware and software applications.
Collections with a high-volume transaction company.
Must be proficient with Windows and Excel.
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with others.
Providing excellent customer service with both internal and external customers.
Excellent analytical and problem-solving abilities with attention to detail.
Excellent interpersonal skills, including verbal and written communication.
Ability to work independently to achieve desired results.
Occasional: Sitting for extended periods of time at workstation or mobile equipment.
Visual Acuity: Perform activities such as computer work, preparing and analyzing data, and extensive reading.
WORKING ENVIRONMENT
May be required to wear personal protective equipment (PPE) as needed on site visits (i.E., safety glasses, hearing protection, gloves, etc.).
This 6+ month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: jj@alphaconsulting.Com
ALPHA'S REQUIREMENT #23-00540
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
