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Collections Rep

Weston, FL

Posted: 03/15/2023 Job Number: 23355737

Job Description

Hybrid, M. T. W. In office, Th. F. From home 9am-5: 30pm

Project Description:
  • The Finance Operational Admin II(Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system.
  • The AR System will manage customer's accounts according to defined Strategies.
  • The A/R Processor will use experience to identify customer's needs and provide solutions.
  • Responsible for the follow-up and timely completion of the next action item according to the Strategy under which the account is managed.
  • Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications.
  • Responsible for proper documentation in the AR system.
  • Must be able to analyze customer payment trends and make suggestions to mitigate account balances.
  • Must have the ability to quickly review account history, payment and credit information to articulate a resolution.
  • Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
  • Provides communication to customers via telephone, computer, and written correspondence regarding account's status, and obtain payments or develops resolution plans up to and including payment.
  • Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
  • Process customer payments and provide customer documentation as needed.
  • Perform functions within established guidelines and release orders.
  • Performs related duties as assigned.

Required Skills:
  • Minimum associate degree Preferred.
  • Minimum of Five (5) years of business-to-business collections experience.
  • Business English usage, spelling, grammar, and punctuation.
  • Business and personal computer hardware and software applications.
  • Collections with a high-volume transaction company.
  • Must be proficient with Windows and Excel.
  • Communicating clearly and concisely, both orally and in writing.
  • Establishing and maintaining effective working relationships with others.
  • Providing excellent customer service with both internal and external customers.
  • Excellent analytical and problem-solving abilities with attention to detail.
  • Excellent interpersonal skills, including verbal and written communication.
  • Ability to work independently to achieve desired results.
  • Occasional: Sitting for extended periods of time at workstation or mobile equipment.
  • Visual Acuity: Perform activities such as computer work, preparing and analyzing data, and extensive reading.

  • May be required to wear personal protective equipment (PPE) as needed on site visits (i.E., safety glasses, hearing protection, gloves, etc.).

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: jj@alphaconsulting.Com


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Jessica Junqua

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