HR Customer Service Rep Workday Exp Needed

North Chicago, IL

Posted: 07/25/2022 Job Number: 21223413

Job Description

HR CUSTOMER SERVICE REP WORKDAY EXP NEEDED
NORTH CHICAGO, IL
Project Description:
  • Acts as the first point of contact for employees and managers HR inquiries providing them with excellent support.
  • In this role you will help colleagues succeed at work by supporting them resolving HR related queries.
  • Answer employee and manages questions related to HR processes, policies and general questions via phone, chat, or email .
  • Document all employee inquiries and transactions in case management tools as required .
  • Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions .
  • Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday) .
  • Navigate employees and managers with self-service transactions and processes .
  • Handle confidential and sensitive information .
  • Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.) .
  • Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance and other) .
  • May Participate in additional projects, continuous improvement workshops, or other initiatives .
  • Perform ad hoc projects, as assigned .

Required Skills:
  • High School diploma required.
  • Bachelor's degree preferred .
  • At least 1 year of demonstrable experience in HR or customer service considered as an asset .
  • Strong written and oral communication skills .
  • French or Spanish speaker preferred but not required .
  • Strong customer service and interpersonal skills .
  • Familiar with HR service and processes as well as HRIS tools and systems .
  • Able to navigate computerized data entry systems and other relevant applications .
  • Ability to multitask and manage multiple priorities .
  • Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
  • HR Contact Center experience would be ideal .
  • General Customer Service with HR background or experience would be helpful.
  • Workday and customer service is a requirement.

This 12+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Anita: anitaj@alphaconsulting.Com

ALPHA'S REQUIREMENT #22-02240
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

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Anita Jordan

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