HR Customer Servie Rep - Workday Exp. Needed

Irvine, CA

Posted: 07/25/2022 Job Number: 21229173

Job Description

HR CUSTOMER SERVICE REP WORKDAY EXP NEEDED
IRVINE, CA Project Description:
  • Acts as the first point of contact for employees and managers HR inquiries providing them with excellent support.
  • In this role you will help colleagues succeed at work by supporting them resolving HR related queries.
  • Answer employee and manages questions related to HR processes, policies and general questions via phone, chat, or email.
  • Document all employee inquiries and transactions in case management tools as required.
  • Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions.
  • Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday).
  • Navigate employees and managers with self-service transactions and processes.
  • Handle confidential and sensitive information.
  • Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.).
  • Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance and other).
  • May Participate in additional projects, continuous improvement workshops, or other initiatives.
  • Perform ad hoc projects, as assigned.

Required Skills:
  • High School diploma required.
  • Bachelor's degree preferred.
  • At least 1 year of demonstrable experience in HR or customer service considered as an asset.
  • Strong written and oral communication skills.
  • French or Spanish speaker preferred but not required.
  • Strong customer service and interpersonal skills.
  • Familiar with HR service and processes as well as HRIS tools and systems.
  • Able to navigate computerized data entry systems and other relevant applications.
  • Ability to multitask and manage multiple priorities.
  • Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
  • HR Contact Center experience would be ideal.
  • General Customer Service with HR background or experience would be helpful.
  • Workday and customer service is a requirement.

This 12+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Anita: anitaj@alphaconsulting.Com

ALPHA'S REQUIREMENT #22-02250

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Anita Jordan

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