MANAGER OBESITY PATIENT SUPPORT OPERATIONS PLAINSBORO, NJ Hybrid Role.
Bachelor's degree or equivalent experience required .
A minimum of 5 years of patient support, market access, marketing, project management, operations and/or other related roles required.
Project management skills .
Operational experience or managing regardless of industry .
HUB support experience would be " ideal " .
Excellent project management skills, with ability to juggle multiple priorities and move projects forward while maintaining high quality.
Excellent verbal and written communication skills.
Demonstrated analytical, problem-solving, and decision-making skills.
High attention to detail while also able to focus on the overall problem/solution.
Proactively identifies opportunities to streamline processes.
Proven vendor management capabilities and the ability to hold internal and external team members accountable.
Demonstrated leadership, influencing skills and ability to work in a team environment.
Ensures timely execution and follow-up and ability to meet deadlines.
Strong customer service skills required.
Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.
Responsible for executing and optimizing the day-to-day operations of live patient support programs.
Additionally, this person will be responsible for implementing new initiatives related to patient access and affordability to ensure these programs provide best-in-class support while continuously evaluating approach for efficiencies.
The position requires a highly motivated organized individual who can work cross-functionally and independently in order to accomplish objectives.
Reported to Director, Patient Support Operations include Field Reimbursement Manager team, brand marketing, Market Access, Sales, Medical/CMR, Legal, Privacy, Compliance, Regulatory and Patient Centric Customer Care.
External relationships include Patient support service provider vendors and organizations, live hub vendor operations team .
Support in-line and future launch products which contain live patient support services.
This includes working with hubs/call centers and related reimbursement support programs/services.
Execute existing patient support programs' day to day operations with a focus on operational excellence in support of patient needs.
Maintain program business rules, SOPs, exceptions processes, workflows, scripting, training, incident tracking, and reports related to US patient support.
Drive development of company-wide processes and guidelines to support customer focused objectives.
Proactively identify opportunities to streamline processes and enhance the quality of the analytics performed by the team.
Collaborate closely with Field Reimbursement Manager team and hub operations team to ensure program operational excellence .
CONTENT DEVELOPMENT AND MANAGEMENT:
Responsible for the creation of vendor call scripts and training material, including stewarding material through the PRB process (if applicable).
Develop transactional forms and multi-media communication (letters, emails, fax, text) to facilitate live patient support operations.
Maintain repository of program documents to ensure document accuracy and most up-to-date documents are in use .
CUSTOMER AND LINE OF BUSINESS SUPPORT:
Engage regularly with Field Reimbursement Manager team and hub operations to address concerns and drive ongoing and appropriate patient support experiences.
Develop solutions to effectively address issues/obstacles and ensures implementation and communication of best practices.
Collaborate with internal and external stakeholders to ensure mapping of online capabilities capture latest requirements.
Enhance the PSP customer experience via benchmarking, customer feedback, auditing, and active call monitoring.
Ensure strong collaboration with relevant cross-functional stakeholders.
Assess competitor offerings and anticipate future trends to develop and execute website strategies.
Participate in department Quality and Pharmacovigilance self-inspections and audits.
Develops recommendations and implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence.
Document policies, procedures, risks-controls, and exception processes.
Collaborate on performance dashboards and interpret hub data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs.
Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.
This 6+ month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Purvi: purvi@alphaconsulting.Com
ALPHA'S REQUIREMENT #22-03287
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE