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Manager Obesity Patient Support Operations

Plainsboro, NJ

Posted: 12/16/2022 Job Number: 22625117

Job Description

MANAGER OBESITY PATIENT SUPPORT OPERATIONS
PLAINSBORO, NJ
Hybrid Role.

Required Skills:
  • Bachelor's degree or equivalent experience required .
  • A minimum of 5 years of patient support, market access, marketing, project management, operations and/or other related roles required.
  • Project management skills .
  • Operational experience or managing regardless of industry .
  • HUB support experience would be " ideal " .
  • Excellent project management skills, with ability to juggle multiple priorities and move projects forward while maintaining high quality.
  • Excellent verbal and written communication skills.
  • Demonstrated analytical, problem-solving, and decision-making skills.
  • High attention to detail while also able to focus on the overall problem/solution.
  • Proactively identifies opportunities to streamline processes.
  • Proven vendor management capabilities and the ability to hold internal and external team members accountable.
  • Demonstrated leadership, influencing skills and ability to work in a team environment.
  • Ensures timely execution and follow-up and ability to meet deadlines.
  • Strong customer service skills required.
  • Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.

Project Description:
  • Responsible for executing and optimizing the day-to-day operations of live patient support programs.
  • Additionally, this person will be responsible for implementing new initiatives related to patient access and affordability to ensure these programs provide best-in-class support while continuously evaluating approach for efficiencies.
  • The position requires a highly motivated organized individual who can work cross-functionally and independently in order to accomplish objectives.
  • Reported to Director, Patient Support Operations include Field Reimbursement Manager team, brand marketing, Market Access, Sales, Medical/CMR, Legal, Privacy, Compliance, Regulatory and Patient Centric Customer Care.
  • External relationships include Patient support service provider vendors and organizations, live hub vendor operations team .
  • OPERATIONAL EXECUTION:
    • Support in-line and future launch products which contain live patient support services.
    • This includes working with hubs/call centers and related reimbursement support programs/services.
    • Execute existing patient support programs' day to day operations with a focus on operational excellence in support of patient needs.
    • Maintain program business rules, SOPs, exceptions processes, workflows, scripting, training, incident tracking, and reports related to US patient support.
    • Drive development of company-wide processes and guidelines to support customer focused objectives.
    • Proactively identify opportunities to streamline processes and enhance the quality of the analytics performed by the team.
    • Collaborate closely with Field Reimbursement Manager team and hub operations team to ensure program operational excellence .
  • CONTENT DEVELOPMENT AND MANAGEMENT:
    • Responsible for the creation of vendor call scripts and training material, including stewarding material through the PRB process (if applicable).
    • Develop transactional forms and multi-media communication (letters, emails, fax, text) to facilitate live patient support operations.
    • Maintain repository of program documents to ensure document accuracy and most up-to-date documents are in use .
  • CUSTOMER AND LINE OF BUSINESS SUPPORT:
    • Engage regularly with Field Reimbursement Manager team and hub operations to address concerns and drive ongoing and appropriate patient support experiences.
    • Develop solutions to effectively address issues/obstacles and ensures implementation and communication of best practices.
    • Collaborate with internal and external stakeholders to ensure mapping of online capabilities capture latest requirements.
    • Enhance the PSP customer experience via benchmarking, customer feedback, auditing, and active call monitoring.
    • Ensure strong collaboration with relevant cross-functional stakeholders.
    • Assess competitor offerings and anticipate future trends to develop and execute website strategies.
  • COMPLIANCE:
    • Participate in department Quality and Pharmacovigilance self-inspections and audits.
    • Develops recommendations and implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence.
    • Document policies, procedures, risks-controls, and exception processes.
    • Collaborate on performance dashboards and interpret hub data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs.
    • Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Purvi: purvi@alphaconsulting.Com

ALPHA'S REQUIREMENT #22-03287
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

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Purvi Joshi

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