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Bilingual Customer Service/Call Center Rep

Lake County, IL 60002

Posted: 04/05/2023 Job Number: 23556902

Job Description

Bilingual Required (Spanish or French).

Required Skills:
  • High School diploma required; bachelor's degree preferred.
  • At least 1 year of demonstrable experience in HR or customer service is considered an asset.
  • Strong written and oral communication skills.
  • French or Spanish speaker preferred but not required.
  • Strong customer service and interpersonal skills.
  • Familiar with HR service and processes as well as HRIS tools and systems.
  • Able to navigate computerized data entry systems and other relevant applications.
  • Ability to multitask and manage multiple priorities.
  • Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
  • MS Office (Word, Excel, Power Point)
  • HRIS system experience would be helpful to be successful in this role, having completed various types of transactions.
  • Nice to have: Time keeping experience, exp; Workday Time and Absence, Kronos
  • Call center environment preferred.

Project Description:
  • HRConnect is the name for the Client's centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle.
  • Service centers based in Lake County, IL, Tokyo, Singapore, & Krakow are dedicated to support the Client's Employees and Managers in their administrative and operational needs.
  • The Client is looking for motivated and enthusiastic individuals interested in starting and developing their career in HR area:
    • HRConnect Customer Experience Consultant - acts as the first point of contact for employees and managers HR and Payroll inquiries providing them with excellent support.
    • In this role, the incumbent will help the Client's colleagues succeed at work by supporting them resolving HR and Payroll related queries.
  • Answer employees and manage questions related to HR processes, policies and general questions via phone, chat, or email.
  • Document all employee inquiries and transactions in case management tools as required.
  • Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions.
  • Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday).
  • Navigate employees and managers with self-service transactions and processes.
  • Handle confidential and sensitive information.
  • Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.).
  • Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance, and others).
  • May Participate in additional projects, continuous improvement workshops, or other initiatives.
  • Perform ad hoc projects, as assigned.

This 3+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: jj@alphaconsulting.Com


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Jessica Junqua

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