BILINGUAL CUSTOMER SERVICE/CALL CENTER REP LAKE COUNTY, IL Bilingual Required (Spanish or French).
Required Skills:
High School diploma required; bachelor's degree preferred.
At least 1 year of demonstrable experience in HR or customer service is considered an asset.
Strong written and oral communication skills.
French or Spanish speaker preferred but not required.
Strong customer service and interpersonal skills.
Familiar with HR service and processes as well as HRIS tools and systems.
Able to navigate computerized data entry systems and other relevant applications.
Ability to multitask and manage multiple priorities.
Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
MS Office (Word, Excel, Power Point)
HRIS system experience would be helpful to be successful in this role, having completed various types of transactions.
Nice to have: Time keeping experience, exp; Workday Time and Absence, Kronos
Call center environment preferred.
Project Description:
HRConnect is the name for the Client's centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle.
Service centers based in Lake County, IL, Tokyo, Singapore, & Krakow are dedicated to support the Client's Employees and Managers in their administrative and operational needs.
The Client is looking for motivated and enthusiastic individuals interested in starting and developing their career in HR area:
HRConnect Customer Experience Consultant - acts as the first point of contact for employees and managers HR and Payroll inquiries providing them with excellent support.
In this role, the incumbent will help the Client's colleagues succeed at work by supporting them resolving HR and Payroll related queries.
Answer employees and manage questions related to HR processes, policies and general questions via phone, chat, or email.
Document all employee inquiries and transactions in case management tools as required.
Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions.
Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday).
Navigate employees and managers with self-service transactions and processes.
Handle confidential and sensitive information.
Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.).
Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance, and others).
May Participate in additional projects, continuous improvement workshops, or other initiatives.
Perform ad hoc projects, as assigned.
This 3+ month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: jj@alphaconsulting.Com
ALPHA'S REQUIREMENT #23-00673
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
