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Configuration Manager/Analyst

Princeton, NJ 08543

Posted: 05/05/2023 Job Number: 23820330

Job Description

The candidate must be able to work onsite 50% of the time at Nassau Park, so local candidates only please.
  • Two years' experience required as a Configuration Manager.
  • Working Knowledge of Service Now or ITSM tool.
  • Strong understanding of ITIL framework and IT Service Management processes and reporting tools.

Required Skills:
  • Bachelor's degree in computer science (or equivalent related field experience).
  • Strong understanding of ITIL framework and IT Service Management processes and reporting tools.
  • General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
  • Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs).
  • Strong commitment to data quality.
  • Excellent interpersonal and communication skills; ability to work independently and as part of a team.
  • ITIL Foundation certification desirable.
  • Good communication skills and the ability to communicate appropriately at all levels of the organization.
  • Broad, enterprise-wide view and understanding of strategy, processes, and capabilities, enabling technologies, and governance.
  • Experience working within cross-functional project team to understand business requirements and deliver process artifacts.
  • Experience in data analysis using tools such as Excel.
  • Knowledge of ServiceNow CMDB a plus.

Project Description:
  • Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance.
  • Analyze the CMDB data to highlight data gaps and errors and take appropriate action.
  • Support the CMDB data certification process.
  • Manage dashboards and support reporting requests.
  • Validate discovery results and troubleshooting as required.
  • Manage the day-to-day operational activities of the Configuration Management process.
  • Manage configuration management articles in the knowledge management repository.
  • Provide guidance and training to configuration management users in support of the maintenance of the CMDB.
  • Support configuration management Process Owner as needed.
  • Communicate the importance and value of the process to stakeholders and end users.
  • Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals.
  • Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process.
  • Proactively identify process improvements.
  • Display understanding of performance metrics and their implications on the company goal & objectives.
  • Review data and effectively assess short- & long-term implications and offer recommendations where applicable.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Cindi: cindi@alphaconsulting.Com


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Cindi Pisnoy

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