Search Jobs

View our current pharma and IT jobs. Apply or save your search.

Content Management Specialist

Lawrence Township, NJ 08648

Posted: 05/18/2023 Job Number: 23932873

Job Description

50% Hybrid.

Project Description:
  • Assist with the implementation of the US & Non-US Medical/Legal/Regulatory (MLR) review and approval process within the Veeva global enterprise review and approval system.
  • Support the daily operations of the enterprise MLR process and administrative management.
  • Support the team with the development of training resources.
  • Manage and maintain MLR system administration and user access support for all markets including internal and external users.
  • Provide Level 1 support to internal and external system Users.
  • Key Responsibilities
  • Responsible for Level 1 client support providing all enterprise system Users with business guidance and recommendations regarding the MLR workflow process.
  • Able to identify and escalate technical issues to management team and Level 2 technical support when needed.
  • Ability to provide User facing online/remote support training for US and Non-US markets.
  • Provide daily system operations support including, but not limited to, managing User access and permissions, onboarding, and maintenance of User access records for auditing purposes.
  • Responsible for executing User Acceptance Testing in support of system releases.
  • Ensure all user access requests are completed accurately on a daily basis.

Required Skills:
  • 4-year Bachelor's degree.
  • 1-2+ years proven experience supporting MLR workflow processes and administration including Veeva PromoMats is preferred.
  • 1-2+ years' experience in pharmaceutical or regulated industry.
  • Familiar with creating system support training materials for a diverse audience.
  • Ability to understand detailed complex processes and requirements in order to provide training and support to users.
  • Ability to know when to raise issues to management in a professional manner for guidance and resolution.
  • Demonstrates interpersonal and client support skills, including face-to-face and remote interactions.
  • Ability to work harmoniously as part of a team with diverse responsibilities while building relationships and alignment across matrix teams.
  • Must be able to manage multiple priorities in a fast-paced environment utilizing excellent planning, prioritization, management, and organizational skills.
  • Excellent communication skills able to provide clear, concise, written, and verbal guidance and written instructions, particularly for detailed system training and complex system information.
  • Experience with Microsoft Office and MAC products; Adobe Acrobat and E-Learning software; SharePoint sites and Veeva PromoMats.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Charelen: charelen@alphaconsulting.Com


Meet Your Recruiter

Charelen Monte

Apply Online

Send an email reminder to:

Refer A Friend

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.