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Digital Customer Engagement Manager

Toronto, ON M5H 3Y2

Posted: 05/15/2024 Job Number: 27150378 Pay Rate: 0.0-0.0 USD/Hour

Job Description


We are currently seeking a Digital Customer Engagement Manager (SAP) for a contract role with one of our client. 
Location: Remote Work (Calgary AB T2P 3N3, Montreal QB H3B 1S6, Toronto Ontario)
Duration: 12 months
MUST HAVE REQUIREMENTS:
Technical Skills
1. Strong knowledge of IT Service Management, SAP Basis Administration, SAP S/4HANA Cloud Private Edition and Hana enterprise cloud SAP HEC
2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
4. Hands-on experience with infrastructure operations, network, interfaces, and Load Balancer topics
5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution.

Soft Skills:
1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making.
2. Excellent communication skills (written and verbal)
3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
4. Experience in working with cross-cultural and cross-functional teams or individuals.
5. Proficiency in English (Written and verbal)

Thank You,
Mohammad Wasif Farooqui
Direct: 289.274.2099
Email: Mohammad.Farooqui@artech.Com 

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