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IT Operations Support

West Lebanon, NH 03784

Posted: 04/05/2023 Job Number: 23560890

Job Description

Pay ranges between $45.50 - $49.78 an hour!
Required Skills:
  • Certification on Technology or BA in Information Technology or related field.
  • Experience with Cisco Technologies.
  • VmWare
  • Veeam
  • Solar Winds

Project Description:
  • Maintaining and administering computer networks (based on CISCO Technologies covering but not limited to Switches and Access Points) and related computing environments (based on VMWare Technology) including systems software, applications software, hardware, and configurations.
  • Performing periodic disaster recovery operations and data backups (based on VEEAM technology, covering VEEAM administration console, agents, and associated hardware like Tape Library and Network Attached Storage).
  • Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
  • Replacing faulty network hardware components when required.
  • Maintaining, configuring, and monitoring virus protection, intrusion detection and white listening agents.
  • Monitoring network performance to determine if adjustments need to be made (based on SolarWinds technology, covering SolarWinds administration console and agents).
  • Conferring with network users about solving existing system problems.
  • Operating master consoles to monitor the performance of networks and computer systems.
  • Coordinating computer network access and use.
  • Designing, configuring, and testing networking software, computer hardware, and operating system software.
  • Document the work on the electronic system (ServiceNow) for Service Requests, Incidents, Problems, Changes, CMDB, and Knowledge Database.
  • Ensure network related documentation like drawings and diagrams are maintained updated/current.
  • Locally the person will need to work in collaboration with:
    • Local IT Security responsible.
    • Local Application Support and End User devices responsible.
    • Local IT Service Desk responsible.
    • Local IT Compliance and Computer Systems and Infrastructure Qualification.
  • The person on this position also will be required to collaborate with various Client Corporate stakeholders who are responsible to maintain Core Network Components (e.G., Core Switches, Firewalls, etc...) and services (e.G., Databases) etc.
  • Global IT Operations (Denmark), covering our manufacture network.
  • Global IT North America (USA) and NNIT (China/Denmark), covering our administrative network.
  • Global Business Services (India), covering technical writing, testing services.
  • MIT IF CEO (Center of Excellence) (Brazil), covering System Management.
  • As part of the day to day work the person should expect onsite hands-on work
  • Adding, removing, and maintaining equipment located in our 3 server rooms, and various IDFs, and MDFs.
  • Our site is growing, we are renting at two other locations near our main facility, we are expanding our warehouse and running a project to add a new production suite which requires expansions on the IT Infrastructure/Network to service those areas.
  • It' s important be aware that this is a biotechnology manufacture facility and as part of the work we are required to comply with various policies and procedures; and we are expanding our facility so is expected to see construction equipment and personnel in some areas of our campus.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Cindi: cindi@alphaconsulting.Com


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Cindi Pisnoy

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