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Patient Navigator/Clinical Specialist

Seattle, WA 98109

Posted: 08/31/2023 Job Number: 24878179

Job Description

  • QA Experience
  • Cell Therapy/Pharma Experience
  • Tavlo/Excel/Salesforce Applications Experience
  • Experience speaking with customers on the phone.
The pay ranges between $36.20 to $37.54 per hour.

Project Description:
  • The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Client's clinical autologous cellular immunotherapy products.
  • They will serve as the Client's cell therapy treatment center's main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
  • The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (> = 95% of time).
  • Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
  • The position is office-based in Seattle, WA with in-office attendance required a minimum of 50% of the time.
  • Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
  • Position shift time is 8am 5pm local.
  • Overtime may occasionally be required as assigned.
  • Holiday support is required as assigned.

Required Skills:
  • Bachelor's degree or 3 years of work experience.
  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
  • Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned.
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
  • Troubleshoot and develop plans of action for issues throughout the patient journey.
  • Interact with internal and external stakeholders over the phone and email.
  • Ensure a positive end-to-end customer experience.
  • Execute exception processes such as product returns, product replacements, and out of spec product.
  • Input and maintain transactional data related to patient schedules within the Client's scheduling system.
  • Train treatment sites on patient scheduling processes as assigned.
  • Document feedback from customers and partners as received.
  • Create and maintain master data in account management system.
  • Actively participate in tactical and other meetings as assigned.
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis.
  • Provide real-time scheduling portal support to external users.
  • Lead meetings with clinical matrix teams as assigned.
  • Raise escalations and execute as assigned.
  • Comply with applicable SOPs, work practices, and other documentation.
  • Establish and maintain a trusted relationship with clinical internal Client partners.
  • Accountable for individual performance
  • Execute project tasks as assigned.
  • Execute working groups tasks as assigned.
  • Highly self-motivated, self-aware, and professional
  • Able to work independently and in groups.
  • Flexible in responding to quickly changing business needs.
  • Exceptional customer service orientation.
  • Skilled at managing tense situations and de-escalation.
  • Eager to work with teams from other regions and cultures.
  • Able to share workspace for independent and collaborative work.
  • Strong sense of ownership and accountability.
  • Fluent reading, speaking, and writing skills required in English.

This 12+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Bridget: bridget@alphaconsulting.Com



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Bridget Burns

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