Summit,
NJ
07901
US
Posted: 09/01/2023
2023-09-01
2023-10-31
Job Number: 24889006
Job Description
SCHEDULING & CELL LOGISTICS SPECIALIST
SUMMIT, NJ
Hybrid.
The pay ranges between $36.21 to $37.54 per hour.
Project Description:
- The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's clinical autologous cellular immunotherapy products.
- They will serve as the company cell therapy treatment center's main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
- The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (> = 95% of time).
- Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
- Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned .
- Create and maintain patient schedules in coordination with treatment sites and manufacturing sites .
- Troubleshoot and develop plans of action for issues throughout the patient journey .
- Interact with internal and external stakeholders over the phone and email .
- Ensure a positive end-to-end customer experience .
- Execute exception processes such as product returns, product replacements, and out of spec product .
- Input and maintain transactional data related to patient schedules within client's scheduling system .
- Train treatment sites on patient scheduling processes as assigned .
- Document feedback from customers and partners as received .
- Create and maintain master data in account management system .
- Actively participate in tactical and other meetings as assigned .
- Facilitate daily operations activities and meetings including shift turnover on rotating basis .
- Provide real-time scheduling portal support to external users .
- Lead meetings with clinical matrix teams as assigned .
- Raise escalations and execute as assigned .
- Comply with applicable SOPs, work practices, and other documentation .
- Establish and maintain a trusted relationship with clinical internal company partners .
- Accountable for individual performance .
- Execute project tasks as assigned .
- Execute working groups tasks as assigned .
- Overtime may occasionally be required as assigned.
- Holiday support is required as assigned.
Required Skills:
- Bachelor's degree or 3 years of work experience .
- QA Experience.
- Cell Therapy/Pharma Experience.
- Tavlo/Excel/Salesforce Applications Experience.
- Experience speaking with customers on the phone.
- Highly self-motivated, self-aware, and professional .
- Able to work independently and in groups .
- Flexible in responding to quickly changing business needs .
- Exceptional customer service orientation .
- Skilled at managing tense situations and de-escalation .
- Eager to work with teams from other regions and cultures .
- Able to share workspace for independent and collaborative work .
- Strong sense of ownership and accountability .
- Fluent reading, speaking, and writing skills required in English .
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred .
This 12+month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Bridget: bridget@alphaconsulting.Com
ALPHA'S REQUIREMENT #23-01479
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
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