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Scheduling & Cell Logistics Specialist

Summit, NJ 07901

Posted: 09/01/2023 Job Number: 24889006

Job Description

The pay ranges between $36.21 to $37.54 per hour.

Project Description:
  • The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client's clinical autologous cellular immunotherapy products.
  • They will serve as the company cell therapy treatment center's main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
  • The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (> = 95% of time).
  • Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
  • Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned .
  • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites .
  • Troubleshoot and develop plans of action for issues throughout the patient journey .
  • Interact with internal and external stakeholders over the phone and email .
  • Ensure a positive end-to-end customer experience .
  • Execute exception processes such as product returns, product replacements, and out of spec product .
  • Input and maintain transactional data related to patient schedules within client's scheduling system .
  • Train treatment sites on patient scheduling processes as assigned .
  • Document feedback from customers and partners as received .
  • Create and maintain master data in account management system .
  • Actively participate in tactical and other meetings as assigned .
  • Facilitate daily operations activities and meetings including shift turnover on rotating basis .
  • Provide real-time scheduling portal support to external users .
  • Lead meetings with clinical matrix teams as assigned .
  • Raise escalations and execute as assigned .
  • Comply with applicable SOPs, work practices, and other documentation .
  • Establish and maintain a trusted relationship with clinical internal company partners .
  • Accountable for individual performance .
  • Execute project tasks as assigned .
  • Execute working groups tasks as assigned .
  • Overtime may occasionally be required as assigned.
  • Holiday support is required as assigned.

Required Skills:
  • Bachelor's degree or 3 years of work experience .
  • QA Experience.
  • Cell Therapy/Pharma Experience.
  • Tavlo/Excel/Salesforce Applications Experience.
  • Experience speaking with customers on the phone.
  • Highly self-motivated, self-aware, and professional .
  • Able to work independently and in groups .
  • Flexible in responding to quickly changing business needs .
  • Exceptional customer service orientation .
  • Skilled at managing tense situations and de-escalation .
  • Eager to work with teams from other regions and cultures .
  • Able to share workspace for independent and collaborative work .
  • Strong sense of ownership and accountability .
  • Fluent reading, speaking, and writing skills required in English .
  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred .

This 12+month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Bridget: bridget@alphaconsulting.Com


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Bridget Burns

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